Refund policy

Returns and Exchanges

RETURNS

We really hope you love your purchase from Yurali, however if you're not completely satisfied, we are happy to accept returns within 30 days of receiving your order.

Please return items in original packaging, unopened and unwashed. Used or washed items cannot be returned. We do not cover return shipping costs, except in case of returns due to a fault.

Contact us at customercare@yuralibedding.com and provide the following information in your email:

  • your order number
  • details of item you wish to return
  • reason for return

You will receive return instructions via email. Please ensure items are carefully repackaged and returned using a trackable method.

Your refund will be processed within 3 business days of receiving the item, in the original method of payment. Shipping costs are not refundable.

Requests for refund will be assessed and determined at the discretion of Yurali. 

NOTE: SALE OR CLEARANCE ITEMS ARE NON-RETURNABLE, UNLESS FAULTY.


EXCHANGES

To exchange a product, please place a new order and then initiate a return on the unwanted item by following the instructions above. Return shipping costs on change of mind purchases are at the customer's own expense. If exchanging for a different size and additional charges are required, we will send you an invoice. On receipt of payment, our warehouse will dispatch the items.

Please note sets cannot be split into their individual components.


FAULT OR INCORRECT DELIVERY

We carefully inspect prior to shipment, however if you find that one of our products is faulty, damaged or we have not delivered what you ordered, we will happily correct this.

We will honour a refund or replacement for a faulty product up to 6 months from the date of purchase. Simply contact us at customercare@yuralibedding.com with proof of purchase, the order number and item details along with a photograph of the fault. We will let you know how to return the product to us via return email.

Please note discolouration is not considered a manufacturing fault. Please see our Care Guide for how to care for your items to prevent discolouration. We will not accept returns on items damaged due to normal wear and tear or due to misuse or failure to follow care instructions.

If upon assessment by Yurali the product is deemed faulty, we will issue a refund, including your return postage expenses. Please include a copy of your postage receipt so it can processed together with the returned items.

This returns policy does not override any consumer rights applicable under Australian Consumer Law.