Shipping policy
AUSTRALIAN SHIPPING
This policy applies to products purchased from the website www.yuralibedding.com. All prices on our site are displayed in Australian Dollars (AUD).
All orders under $100 are shipped either via Standard post at a flat rate of $10 or via Express Shipping at a flat rate of $15. Orders over $100 are shipped free.
Orders are sent using Australia Post from Newcastle, New South Wales. We may occasionally use other providers. Please note delivery to Australia Post Parcel Lockers is only available when paying with a PayPal account.
Delivery times are approximately:
VIC/NSW 7-10 business days
ACT/SA/QLD 8-12 business days
WA/NT 12-14 business days
INTERNATIONAL SHIPPING
NEW ZEALAND, UNITED STATES, CANADA, UNITED KINGDOM
Flat rate International shipping is available for $25 via Australia Post and your local postal service.
Please note we are not responsible for any additional costs which may be incurred such as import duties, taxes or other costs associated with customs clearance of your order. Please refer to your country's customs authorities for information on duties and taxes you may be liable for.
Should you choose not to pay the applicable taxes and duties, and the parcel is returned to us, we will deduct the actual cost of shipping, including return shipping, from any refund due.
Please choose carefully as if you decide to return your order, you will incur return international shipping costs which can be high. To be certain of your fabric choice, please order a complimentary fabric swatch before placing a full order.
If your parcel is returned to us due to being unclaimed or refused or an incorrect address provided, we are happy to re-send however a re-shipping charge will apply. The actual cost of shipping, including return shipping, will be deducted from any refund due.
We do not currently ship to countries not listed above.
FAQS
Can I track my order?
Yes, every order is sent using a trackable method and a tracking number will be provided to you.
If there is a problem with my order, who do I contact?
We will do our best to resolve the issue as soon as possible. Please email us at customercare@yuralibedding.com.
How long will it take for my order to arrive?
All orders are dispatched within 2 business days. Orders placed on weekends and public holidays will be processed the next business day.
For major metropolitan areas on the eastern seaboard, deliveries should be complete within 5-6 business days. Please allow up to an additional 10 days for deliveries to WA, NT, QLD, SA and regional areas. Express delivery is available for $15.
If your order does not arrive within the specified timeframe, please contact us at customercare@yuralibedding.com
Do I have to be home for the delivery?
A signature may be required on delivery, so please provide a delivery address where someone will be available to sign for the package. If the delivery is to a work address, please include the Business Name so the delivery person can locate you easily. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
Do you deliver to PO Boxes?
Yes we deliver to PO Boxes in Australia, however be aware you will need to sign for the parcel during Post Office opening hours. We do not deliver to PO Boxes outside of Australia. Please note we do not deliver to Australia Post Parcel Lockers, except when the method of payment is through a PayPal account.
What if my parcel doesn’t arrive?
Contact us and we'll try and work it out. We, however, cannot accept responsibility once a parcel has been signed for or for orders shipped to an incorrectly supplied address.